● Illustrative scenario
Electronic proof of delivery and customer portal
Starting point
A regional carrier waits for drivers to come back to collect signed proofs of delivery. Invoicing takes up to a week and customer service is constantly on the phone.
What gets built
- Driver app: photo, signature and delivery time
- Customer portal to track shipments and download proofs
- Invoice prepared automatically once delivery is confirmed
- Extra charges entered by the driver and added to the invoice
Target: invoice on the day of delivery and reduce tracking calls.